Support

Common fixes

Before you write in, these resolve most issues:

I can't sign in

• Check your internet connection — your first sign-in needs to be online.
• If you signed up with email, use Forgot password to reset it.
• If you used Google or Apple Sign-In, make sure you're choosing the same provider you signed up with.
• Confirm your email address if prompted — check your spam folder for the confirmation message.

My data isn't syncing

• BizTek works offline and syncs when you're back online — give it a moment after reconnecting.
• Check the Sync status screen to see what's still queued.
• Make sure you're signed in and that you haven't run out of device storage.
• Keep the app updated to the latest version.

GPS-stamped photos aren't working

• BizTek captures stamped photos through the companion VerifEye app — install it when prompted.
• Grant Camera and Location permissions to VerifEye so it can stamp shots.
• If a capture is cancelled, just tap to capture again.

The map is blank or jobs aren't placed

• Make sure the customer or job has a valid address.
• Grant Location permission so the map can center on you.
• A connection is needed to load map tiles.

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Delete your account & data

You can permanently delete your BizTek account and associated personal data at any time. There are two ways:

1. From inside the app — open Settings → Account and choose the account-deletion option, then confirm. (Available in supported app versions.)
2. By email — send a message from the email address on your account to support@wartle.app with the subject Account deletion request.

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